Refund policy

30 days, no questions

If LoveCue isn't for you, ask for a refund within 30 days of buying. It covers everything we sell: the full profile, the couple report and the love letter. You don't have to give a reason.

How to ask

1. Email support@lovecue.co from the address you used at checkout, or tell us that address. Saying what you bought and when helps us find it faster.
2. We refund the full amount, including any tax, to the card or account you paid with, in the currency you paid in.
3. Your bank usually shows it within 5 to 10 business days.

Purchases are sold through Link, a Stripe company (see our terms), so you can also ask for a refund through Link support.

After a refund, the reports that purchase unlocked may be locked again.

If you live in the EEA or UK

The law there gives you 14 days to cancel online purchases. For digital content you get right away, that right ends when access begins, so at checkout we ask you to confirm you want immediate access and understand this. Our 30-day guarantee still applies, so you can get your money back for longer than the law requires.

After 30 days

We don't normally refund after 30 days. But if something didn't work, such as a report that never opened or a partner who couldn't finish, write to us anyway and we'll put it right. This never limits your rights under consumer law.